CUSTOMER TERMS AND CONDITIONS

These CUSTOMER TERMS AND CONDITIONS govern the use that any natural or legal person, or representative in any way thereof, makes of the Portal and the Services provided by EXPRESATE CON AMOR S.A.S. (hereinafter "PEDISS.COM"). This document contains legal information that we recommend that you read completely in conjunction with the Privacy Policy. Through the approval of these CUSTOMER TERMS AND CONDITIONS, it is understood that the User has read, understood and accepted them, in all their parts, and understands that they are legally binding. Therefore, the User accepts the conditions of use and use of the Portal, Content and Services. In case of not agreeing with these CLIENT TERMS AND CONDITIONS, the User must refrain from using any service under the Portal.

These CUSTOMER TERMS AND CONDITIONS apply as of their publication on September 09, 2021.

1. ACCEPTANCE OF CUSTOMER TERMS AND CONDITIONS

By creating a Profile and / or using the Services available on the Portal, the User accepts all the CUSTOMER TERMS AND CONDITIONS contained herein and the PEDISS.COM Privacy Policy. Likewise, it is understood that they accept the other operating rules , policies and procedures of the Services that are published by PEDISS.COM on the Portal. Some services offered on the Portal may be subject to additional CUSTOMER TERMS AND CONDITIONS applicable to such specific Services, Promotions or Products that will be published on the Portal for each case. In the event that the User wishes not to accept, any or all of the TERMS AND CONDITIONS, CLIENTS must refrain from accepting them and / or must refrain from using in any way the Services offered by PEDISS.COM or making use of the Portal.

2. DEFINITIONS

The terms whose first letter is capitalized (except when it is due exclusively to the beginning of a sentence or it is a proper name), have the meaning assigned to them below:

Benefit (s): means the promotions and / or discounts that are granted to the User in order to provide better prices, conditions or benefits to them.

The Customer Terms and Conditions of each Benefit will be published while they are in force and five (5) after their expiration.

Check Out: Refers to the order confirmation process. In the Check Out, the User will view and confirm, among others, the delivery address, the requested delivery time slot according to availability, the total to pay, discounts applied to the order, payment method, ordered products and quantities.

Content: means all types of information, whether graphic or written, images, audio and video, including, but not limited to, location, advertisements, comments, news, data, scripts, graphics, drawings or images, texts, design, diagrams , maps and interactive features presented by PEDISS.COM on the Portal and on any channel managed by PEDISS.COM (and any underlying software and computer codes), as well as computer programs or algorithms, programming modules, operation manuals, whatever Said Content is generated, provided or in any other way produced or supplied by PEDISS.COM, the Users or third parties on its Portal.

Commercial Partner: Refers to any third party that offers its Products and / or Services through the PEDISS.COM Portal through the Marketplace mode.

Equipment: means mobile phones and smartphones, tablets, computers and / or any other equipment or electronic device through which the Portal can be accessed.

Express: Mode of delivery of the Products purchased on the Portal by virtue of which the Users are offered delivery times of ninety (90) minutes or less.

Marketplace: Refers to the Service provided by PEDISS.COM to the Business Partner, under which PEDISS.COM allows different Business Partners to use its Portal to market the Products of said Business Partners.

User Material: means all kinds of photographs, videos, images, writings, texts, comments, communications or other content generated by Users or by third parties, which have been uploaded or uploaded to the Portal and / or to any channel managed by PEDISS.COM .

PEDISS.COM: means Express yourself with love S.A.S.

Purchase Order: means the particular order of a User for the purchase of certain Products through the Portal.

Profile: means the unique personal account created by each User that accredits the registration in the Portal, based on the personal information provided by the same to PEDISS.COM, which may include their name, surname, identification number, date of birth , address, phone, name of username, email and password or in the case of legal persons, company name, NIT, address and / or any other information that is required by PEDISS.COM for the purposes of its operation will also be requested, including but not limited to issuing electronic invoices. .

Portal: means the website (www.PEDISS.COM.com), or any other portal that is created by PEDISS.COM, mobile applications and Portals operated by PEDISS.COM, through which Users can access services.

Privacy Policy: means the privacy policy and treatment of personal data of PEDISS.COM, which is published on the Portal.

Product (s) or Service (s): means all the products offered on the Portal including, but not limited to, food, goods from the basic family basket, food, beverages, alcoholic beverages, hygiene, beauty, mass consumption, technology, toys , pets, books, magazines, appliances, other food items and / or any other item, product or service that are available on the Portal, including products marketed by other Commercial Partners through the Marketplace business unit.

Prepared Product (s): Correspond to those food products offered by a Commercial Partner that for sale to a User have been mixed with other ingredients, prepared, intervened, cooked, transformed and, in general, on which the Commercial Partner has made a mixing or preparation process that turns them into a final product to be marketed and consumed.

PQRS: means the PEDISS.COM Customer Service Area.

Scheduled: Mode of delivery of Products purchased by Users in which PEDISS.COM offers date and time bands for delivery, as they are available at the Customer's choice at the time of closing the Purchase Order.

Selected Date: Mode of delivery of the Products purchased by the Users in which the Users or Clients choose the delivery date the next day after the purchase date and at the time of closing the Purchase Order.

Store: Refers to the virtual space that each of the Commercial Partners occupies within the PEDISS.COM Portal based on the Products offered for sale, in such a way that each Commercial Partner, as well as PEDISS.COM have a “Store ”Own within the Portal.

CLIENT TERMS AND CONDITIONS, Terms of Use or T&C: means these Client Terms and Conditions that are updated from time to time by PEDISS.COM and published for consultation by Users on the Portal, whose acceptance by the User is understood through the use of the Portal.

Carrier (s): means the individuals and / or External companies that provide the services of transportation and delivery of the Products to the Users on behalf of PEDISS.COM and / or the Commercial Partners and, if applicable, the collection of the price of purchase.

Pedistenderos: Allies in charge of delivering the products to users

User: means any natural person, who uses and / or who is registered in the Portal or has created a profile in it.

3. USER ACCOUNT

The person who creates a profile with her personal data is the only person authorized to access the Portal through said User. The User is responsible for maintaining the confidentiality of any password or account number provided by the User or PEDISS.COM to access the Portal and / or its Profile. The Profile of each User is non-transferable and may only be used by the User who has created it with their personal data and must not be shared or used by third parties. Each User is the sole and absolute responsible for all the activities that occur under their password, account or Profile. PEDISS.COM has no control or responsibility over the use of a User's account and expressly waives any responsibility derived from it. In the event that a User suspects that a third party may be accessing the Portal under their User account or using their password in an unauthorized manner, they will be responsible for changing their password immediately and must notify PEDISS.COM immediately in order to restrict such access. If a User forgets the password, he may request through the Portal to update it.

Each User is solely responsible for the veracity and accuracy of the information provided at the time of the User's creation, including the veracity of their personal data that will be used by PEDISS.COM among others, for billing purposes. Any inaccuracy, error, lack of veracity or falsehood of the information provided will be the sole responsibility of the User since PEDISS.COM does not assume any responsibility for the validity giving the information provided and expressly waiving any liability derived from it.

All information provided by the User in the creation of their Profile must be real, truthful and correct and by delivering said information the User authorizes PEDISS.COM to validate it by any available means and to act as it deems appropriate in the events it detects. potential for fraud or misrepresentation.

The creation of multiple Profiles associated with the same natural or legal person or the alteration of any identity data in order to obviate any restriction is expressly prohibited. Similarly, the creation of multiple Profiles by the same person associated with the same delivery address, with or without the intention of taking advantage of any type of benefit, discount, promotion or activity promoted by PEDISS.COM or a Commercial Partner is prohibited. or third party clients, allies or suppliers of PEDISS.COM.

If the creation of multiple Profiles associated with the same natural or legal person is identified, PEDISS.COM may block said Users, Profiles, emails and residence addresses and may cancel the Purchase Orders in progress and / or include Users or their personal information in restrictive lists of the Portal that limit or restrict access to the Services partially or permanently in the opinion of PEDISS.COM.

By using the Portal, the User expressly accepts and consents to the use of their personal data in accordance with the Privacy Policy, so that PEDISS.COM (or the third parties designated by PEDISS.COM for this purpose) make use of it. among others for calls, order information, sending text messages and notifications by WhatsApp, sending emails in order to offer services or available promotions including advertising and marketing information. The User can choose not to receive text messages, notifications by WhatsApp and / or emails from PEDISS.COM, by sending an email to servicioalcliente@pediss.com informing their desire not to be contacted for advertising or marketing purposes. In any case, the User's personal data will be used by PEDISS.COM for operational and logistical purposes of the status and delivery of its Products and / or Services. In the same way, the User will be able to manage their notifications from the Portal in the Profile section.

4. RELEASE OF LIABILITY OF PEDISS.COM FOR THE UNDUE PROPORTION OF INFORMATION BY THE USER.

The delivery of information by the User for the creation of their Profile and / or the information necessary to access any Product or Service will be the sole responsibility of the User. Errors in the writing, completion and veracity of the information will not generate any responsibility for PEDISS.COM and the User will be solely responsible for the consequences that the undue proportion of information may generate in the provision of the Services or Products. The User will be solely responsible for assuming the additional costs incurred to make the change of erroneous information, if applicable. To request the change, you must write an email to servicioalcliente@pediss.com expressly including the request for change or correction. The User declares that he knows that the undue proportion of the information may impact the delivery times of the Products and / or Services included in the Purchase Order, and may even lead to its cancellation by PEDISS.COM.

The User acknowledges that in accordance with current legislation there are Products, such as alcoholic beverages, which must be purchased by persons of legal age for their purchase or consumption. The User certifies that the information on the age of majority provided in his Profile is real and is responsible for strictly complying with what is defined in section 6 below.

5. PURCHASE PROCESS

5.1. COVERAGE

The specific coverage of the Services offered by PEDISS.COM may vary according to the logistical scope that PEDISS.COM or the Commercial Partners have to carry out the respective deliveries of the purchases made by its Users. This geographic coverage is identified in the Portal in advance, when requesting a Product or Service. Additionally, PEDISS.COM is empowered to unilaterally modify these coverages at any time as provided in the Portal. Users may, from time to time, verify the coverage area and the viability of receiving their Product or Service at an address, city or specific location by accessing the Portal, for this the User must enter the data of the real address and exactly where you will receive the Purchase Order on the Portal verifying that the geographic location is correct.

5.2. AVAILABILITY OF PRODUCTS AND / OR SERVICES

For those products dispatched by PEDISS.COM available in the Scheduled and Express Stores, the Products presented on the Portal are updated with respect to the actual inventories of PEDISS.COM, in the event that they do not exist at the time of making a Purchase Order, directly or at partner locations, PEDISS.COM will exclude the missing Product or Service from the Purchase Order and will refrain from charging or proceed to refund the Product or Service not available as explained below. The exclusion of a missing Product and / or Service is evidenced in favor of the User in the status of their Purchase Order on the Portal. The money reimbursement processes will be subject to the particular procedures for this purpose, including the procedures and times of the participating banking institutions.

The availability of Products offered under the Marketplace mechanism is the exclusive responsibility of each of the Commercial Partners according to their own inventory. In the event of a shortage notified by said Business Partner, PEDISS.COM will exclude the missing Product or Service from the Purchase Order and will refrain from charging or proceed to refund the unavailable Product or Service as explained below.

5.3. DELIVERY SCHEDULES AND COST OF THE HOME

Delivery times depend on the delivery method chosen by the User and the availability of the Product. Read https://pediss.com/cb/content/1-terminos-y-condiciones-de-nuestras-entregas.

The Express Service offers delivery of Products in ninety (90) minutes or less. For other modes of delivery, the date and time of delivery of each Purchase Order will depend on the time bands selected by the Users at the time of Check Out, provided that said option is available. In the event that the Purchase Order has different Products, some of which are marketed under the Marketplace modality, it is possible that different deliveries are required depending on the nature of each Product and the location of each Commercial Partner that supplies the different Products. The User accepts that there will be a different shipping cost depending on the Store that he chooses to buy his Products and according to the chosen time slot, and in case of choosing to buy in more than one Store, he will have to pay the various shipping costs that are generated according to each Store mode and as indicated to the User in the Check-Out part before finalizing their purchase. The shipping cost of each Store may vary according to the User's distance from the Store, the weight and volume of the good purchased, among others. All information on shipping costs is provided to the User in the Portal before completing their order.

The selected time slot corresponds to the time range in which the Carrier will deliver the Product and / or Service at the address indicated by the User. The delivery of the Products will have a cost indicated as home cost, which varies according to the selected time slot, the city in which the purchase is made, the delivery and the Benefits (promotions and discounts) that apply to it, as well as the nature of the Products. The number of deliveries per time slot has a limited capacity, for which PEDISS.COM reserves the right to eliminate the availability of a slot on the Portal when it has reached its capacity limit or in accordance with its logistical needs. In these cases, the User will see on the Portal the strips that are available and their cost. In the event that incidents out of PEDISS.COM's control occur in the delivery city, such as marches, strikes, adverse weather conditions or accidents that affect mobility or the dispatch or delivery of the Products, PEDISS.COM will do everything possible to deliver the Purchase Order with the shortest possible delay, however, it is not responsible for delays in delivery due to causes beyond its control or the actions of third parties. The deliveries selected in the bands called "Same Day", "Fast Delivery" and "Express", are subject to what is indicated above and will apply according to the indicated coverage areas.

For Products and Services acquired through the Marketplace system, the aforementioned rules will apply subject to the operating hours of each of the Commercial Partners, in which case the time slots available for delivery of said Products will be adjusted in accordance with the hours in which said Commercial Partner is open to dispatch its Products. This information will always be visible to the User when completing a Purchase Order.

5.4. MINIMUM ORDER

PEDISS.COM in its PorThis will indicate the value of the minimum order required to process a Purchase Order, it may be updated by PEDISS.COM from time to time and may vary for each Store and said information will always be visible to the User. This value will be indicated when the User includes items or products in the shopping cart before proceeding to Check Out. The value to meet the minimum order value restriction does not include the value of the address.

 

5.5. SALE PRICE

The price that must be paid for each item included in the Purchase Order will be the current price on the Portal at the time of Check Out. In the event that the price is subject to a discount, the current price will be found without erasure. Any price with a strikethrough indicates a non-current price.

The prices are not maintained before or after the end of the Check Out and in the event that the User wishes to make a change in his Purchase Order, or that the Check Out is not completed, the prices of each Product in force at the time of making the change or modification will be the prices available for that moment.

It is made clear that for the Marketplace model the prices of the Products are defined by each of the Commercial Partners, thus being able to find similar Products offered by a Commercial Partner and by PEDISS.COM at the same time, with a differential sale price, subject to the commercial conditions of each Commercial Partner and the Benefits that one or the other is recognizing to the Users.

5.6. PAYMENT OF THE PURCHASE ORDER

5.6.1.

The Purchase Orders to which the Selected, Scheduled and Express Date modality applies, may be paid, among other forms of payment to be included from time to time, in the following ways:

● Cash on delivery: Cash and Dataphone

● Online / Non-Presential Payment: Credit Card Visa, Mastercard, Codensa, Diners and American Express (when available by the payment operator), or payment by PSE when it is enabled.

● Bonuses and Coupons: These are codes generated by PEDISS.COM, associated with a promotional campaign in force at the time of purchase. They are equivalent to a certain amount of money in the currency of origin of each country and are redeemable only for purchases through Products available on the Portal. They are not cumulative with other coupons and / or credits and must be redeemed in full in a single purchase. They have an expiration date and are not redeemable in money.

5.6.2.

For Purchase Orders made through the Marketplace service, only online payments will be accepted through Credit Cards or the payment mechanisms that at the time of creation of the Purchase Order are enabled by PEDISS.COM in the Portal for said Store and / or respective Product as approved by each Commercial Partner.

Missing Products or Products without availability chosen by a User in a Purchase Order, will be excluded from it and their value will not be charged when possible, or in events that payment has already been processed, the respective value of the Product or Missing service will be reimbursed to the User using the same means of payment used by the User for the purchase, unless a different reimbursement agreement is reached with the User in accordance with the provisions of these Customer Terms and Conditions.

In the events that the return is partial and the payment has been made by credit card, the refund must be previously agreed between the User and PEDISS.COM since the credit card payment portals do not always accept partial returns of payments or they may involve longer repayment times.

Regarding the purchase through Marketplace, understanding the specialty of the Products marketed by the different Commercial Partners, in case of missing or unavailable products, PEDISS.COM may contact the User through PQRS with the intention of offering the change of said Products missing for any of the same or similar quality, reference, weight, or condition, which must be previously and expressly approved by the User. In the event that the User does not accept said alternative, the procedure established above will be carried out.

 

5.7. DELIVERY OF PURCHASE ORDERS

The Carrier will deliver the Purchase Order to the address indicated by the User for this purpose. If the User is not found at the indicated address, the order will be left with a third party available to receive said Product at the address indicated by the User, as long as the order is paid or is paid by said third party.

In the event that there is no one available to receive the Purchase Order, PEDISS.COM will try to communicate by phone with the User to indicate that their Order in Purchase is ready for delivery. PEDISS.COM, will make three attempts to communicate with the User via telephone, in the event that it does not obtain a response from the User, it may, at its discretion, proceed to cancel the Purchase Order, a situation that will be reflected for the User in the status of your Purchase Order on the Portal or try to reschedule the delivery.

Verification of the status of the Products and / or Services and that the Purchase Order complies with what is requested, including its completeness, can be carried out in two moments:

5.7.1 At the time of delivery of the Purchase Order, the User must review the status and content of the same together with the Carrier or pedisstendero, in order to verify and validate developments such as poor condition of any product, missing products , unsolicited products. In the event of detecting any non-conformity, the Transporter or pedisstendero will contact the customer service of PEDISS.COM to give a solution to the User at the point.

In case of not finding news, the Carrier or pedisseller will notify the delivery as an accepted order, in this way, it is considered that the Purchase Order has been received to the satisfaction of the User, and no subsequent requests associated with findings described above will be received. that should have occurred at the time.

5.7.2. In cases where the User chooses the "contactless" delivery option, through the Portal at the time of making the purchase, the User must review the status, completeness, expiration date, missing or surplus products Among others of the Products and / or Services contained in the Purchase Order and, in the event of any novelty of those mentioned about them, you must carry out the procedure in the times and forms established in section 8 of these Terms and Conditions Customers.

In this event PEDISS.COM will process the claims requests of the Users in accordance with the procedure established in PQRS in order to offer a solution to the User.

In the event that the User cannot provide photographic evidence, and / or return of the products on which they allege an inconsistency, PEDISS.COM reserves the right not to accept claims requests for them. Therefore, the User must, in order to proceed with the claim, and in order to ensure its veracity, have the photographic support of the alleged inconsistency, as well as the affected Products for their respective return.

PEDISS.COM reserves the right to deny claims when, in its judgment, it can reasonably maintain that there are indications that they are attempts at fraud or abuse by the User.

In all claim events, PEDISS.COM reserves the right to require the User to return the affected products as a precondition for compensation. The transport costs associated with the delivery, collection and new delivery of products on which an alteration situation is verified will be assumed by PEDISS.COM, unless it is possible to establish fraud or bad faith on the part of the User, in which case the cost Transportation must be assumed by the User.

6. SPECIFIC RULES ON PURCHASE ORDERS INCLUDING ALCOHOLIC BEVERAGES AND CIGARETTES

Any Purchase Order that includes alcoholic beverages or cigarettes may only be required by Users over 18 years of age who must express their compliance with this condition on the Portal at the time of placing the Purchase Order in order to finalize it. The User will be solely responsible for the veracity of the confirmation of his majority on the Portal. The User must present evidence of the age of majority at the time of delivery of the Products. Therefore, the User releases PEDISS.COM, its directors, employees, subsidiaries, affiliates, agents and representatives, Business Partners, as well as the Carrier or peddler, from liability in the event that the Products are not delivered by the lack of accreditation of the age of majority of the User and / or for the use of any false document or false information in the User's profile.

7. CANCELLATION OF A PURCHASE ORDER

The procedures and causes for the cancellation of a Purchase Order by a User and / or PEDISS.COM and its effects are described below.

7.1 Moment for the procedure of cancellation of a Purchase Order by a User

The Cancellation of a Purchase Order made through any of the Stores available on the Portal may be carried out at no cost by the Users from the moment of its creation and until before it is listed by PEDISS.COM or by the Partner. Respective commercial for your shipment. The state of Each order will be visible to the User on the Portal. Therefore, no Purchase Order that is in a "ready", "dispatched" or "delivered" status or under equivalent expressions may be canceled by the User through the Portal and will have to resort to other events described later.

7.2 Procedure for the cancellation of a Purchase Order by a User.

In case of wishing to cancel a Purchase Order until before it is listed by PEDISS.COM or by the respective Commercial Partner for its shipment, the User must manage the cancellation of the Purchase Order through the Portal by through the "Help" section or through the email servicioalcliente@pediss.com, cases in which the User must inform the reason for which the cancellation of the Purchase Order is made, this for internal monitoring purposes of PEDISS.COM .

In this case, the procedure will be as follows:

A. The User at all times has access to review the status of their order on the Portal.

B. By requesting "Help", the User has the option to cancel their order. When requesting cancellation, at the discretion of the Portal; The request may be automatically redirected to the email servicioalcliente@pediss.com in order to follow up on the case or, in other cases, it will be the User who can autonomously self-manage the cancellation.

C. Once the User submits their request, PEDISS.COM will send an automatic response in which it will confirm receipt of the request and proceed to cancel the Purchase Order.

D. The User will see the cancellation of the Purchase Order reflected in his Profile, if for any operational reason the Purchase Order is also dispatched, the User must refrain from receiving it, if it is received and accepted, the collection will proceed. total of it.

In the event that at the time of cancellation of the Purchase Order, it had already been paid by the User in favor of PEDISS.COM, the following alternatives will be offered to the User:

Return of the value of the Purchase Order as established in section 9 of these CUSTOMER TERMS AND CONDITIONS.

If the User accepts the delivery of credits equivalent to the value of the Purchase Order as established in section 9 of these CUSTOMER TERMS AND CONDITIONS.

7.3. Cancellation of a Purchase Order by PEDISS.COM

PEDISS.COM reserves the right to cancel a Purchase Order for the following reasons:

1. When, in your opinion, you consider that there is a violation of any of the CLIENT TERMS AND CONDITIONS contained herein, including but not limited to: false information in a User Profile, creation of several Profiles, attempts to access one or more Benefits or promotions in violation of the applicable CUSTOMER TERMS AND CONDITIONS or on more than one occasion by the same User, incidents detected in bad faith in the return or request for a refund of money.

2. When, in your opinion, you consider that there is potential for fraud or some suspicious activity in the payment method used.

3. When the User makes recurring rescheduling on a current Purchase Order.

4. When the User is unable to receive the Product at the established address and time, after having attempted to communicate by telephone with the User on three occasions.

PEDISS.COM is not responsible to Users for the cancellation of a Purchase Order at any time or place and, in the event of having made the payment of a Product that is canceled, the value of the Product will be reimbursed according to the modalities provided for in these T & Cs.

 

8. DAMAGED OR EXPIRED PRODUCTS, WRONG PRODUCT CHANGES AND DAMAGED PRODUCT AND WRONG PRODUCT REMEDY

8.1 General conditions for the exchange or return of damaged or expired products

The exchange or return of one or more Products included in a Purchase Order will only proceed when they are in a different quality than that offered by PEDISS.COM or by the one required by Colombian Law, that is, for the following reasons:

(i) Damaged products;

(ii) Incomplete products;

(iii) Perishable products whose effective date has passed prior to

delivery.

By virtue of those established in Law 1480 - Consumer Statute, in these events Users will have the right to request the exchange and / or return of the Product that is the object of the claim within the terms established here.

In the event of any request for a return or exchange for the reasons established above, after verification by PQRS of the situation that gives rise to the anomaly and the provision of photographic evidence by the User, the solutions established in the section will be offered at the User's discretion. 8.3.

Once occurAfter the situations described in paragraph 8.1 and except for specific regulations for a certain nature of Products, a request for exchange or return of Products will be made by a User up to a maximum of twelve (12) hours after receiving the Product. Products subject to exchange or return must retain the original packaging and conservation characteristics in which they were delivered. Returns are not accepted on products that have been opened or modified. For all changes or returns, the request must be made in writing through the customer service email servicioalcliente@pediss.com or through the "Help" section of the Portal.

8.2 Term and conditions for the exchange or return of Products

(i) For non-perishable Products that present failures or defects or those perishable that are presented expired or present failures or damages, a request for change by a User will be appropriate up to a maximum of twelve (12) hours after receiving the Product. The Products subject to exchange must retain the original characteristics of packaging and conservation. Returns are not accepted on products that have been opened or modified or the maximum period of twelve (12) hours to request the change has expired.

(ii) For alcoholic beverages with flaws or failures

1. Once the situations described in paragraph 8.1 have occurred, a request for exchange or return of Products corresponding to alcoholic beverages will be made by a User up to a maximum of six (6) hours after receiving the Product and as long as it is present. faults or damage. The Products subject to exchange must retain the original characteristics of packaging and conservation and as long as the product that is faulty, damaged or expired is kept for subsequent analysis by PEDISS.COM or the respective Business Partner. At all times the Product object of complaint or claim must be made available to PEDISS.COM for its respective return.

(iii) For Prepared Products with damage or failures Once the situations described in paragraph 8.1 have occurred, a change request will be made up to a maximum of thirty (30) minutes after receipt of the Prepared Product and as long as it is

present failures or damages attributable to causes beyond the User's control. The Prepared Products subject to exchange must retain the original characteristics of packaging and conservation and as long as the product that is faulty, damaged or expired is kept for subsequent analysis by the Commercial Partner.

(iv) For medicines and medical devices, the exchange or return of any Product will not be appropriate after its delivery to the User or to any third party at the place of delivery. Before the purchase of medicines, the User must review the order together with the Transporter to verify any condition of the same prior to their final receipt.

8.3 Change of wrong products

In the events that the Product delivered, regardless of its classification, is incorrect according to the Purchase Order, but the Product is in good condition and retains its original characteristics, the User may request a return or exchange thereof. In the event of a Product change, PEDISS.COM will proceed to schedule the collection and delivery of the new Products to the User, assuming the cost of their transportation at their own expense. In these cases, the wrong Products must be returned by the User in the same conditions in which they were delivered.

8.4 Solution to exchange or return events

In cases of exchange or return in which part or all of a Purchase Order acquired by a User meets the requirements established in sections 8.1 and 8.2 above, the following solutions will be offered to the User, in which case the User at their free discretion and leaving this decision on record, you may choose one of these:

Return of the money value of the Product that arrived in poor condition, expired or was incorrect. The date and time of collection of the products subject to exchange or return will be previously agreed with the User to proceed with the return.

Change of products that were delivered in poor condition, expired or erroneous, at no cost to the User. The date and time of the new delivery, as well as the collection of the products subject to exchange will be previously agreed with the User.

If the User accepts the delivery of credits equivalent to the value of the Products that arrived in poor condition, expired or were incorrect. The date and time of the collection of the products subject to exchange or return will be agreed with the User to proceed with the awarding of credits.

9. MONEY RETURN PROCESS

ANDn the events in which the refund of money in favor of a User is appropriate, the following procedures will be applied:

9.1 Refund of money through the User's bank account

The User must contact the PEDISS.COM Customer Service area and request the return via bank transfer. The advisor in charge will request the User to attach: Photocopy of the User's ID, at 150% and Certification of the User's bank account where the disbursement will be made.

In the event that the User wants the return to be made to the account of a third party other than the one who made the Purchase Order, in addition to the above documents, they must attach: Photocopy of the ID of the account holder at 150%, Certification of the bank account of the holder where the disbursement will be made.

User authorization letter where it authorizes PEDISS.COM to make the respective return to the third party's account. The letter must contain Name of the bank account holder, Number, bank and type of bank account, ID number of the third party, User's signature.

Authorization letter from the third party owner of the account authorizing the consignment in his account.

Once PEDISS.COM receives all the documentation requested by the User, the response time to make the return effective will be between eight (8) and fifteen (15) business days depending on the bank. PEDISS.COM is not responsible for the return times applicable to the various financial entities or for the time it takes for the transaction to be reflected in accordance with the policies of each of the financial entities.

9.2 Refund of money through the credit card used in the purchase

The User must contact the PQRS area of ​​PEDISS.COM and request the reversal of the transaction via credit card, this option applies if and only if the payment of the Purchase Order in question was paid through that means of payment. and it will only be made to the same card used to execute the payment. PEDISS.COM will proceed with the management of the return of the money to the corresponding credit card in accordance with the terms and procedures of the banking entity and the corresponding franchise, being understood by the User that said terms are not within the scope of PEDISS.COM .

10. RETRACT

As established in articles 46 and 47 of Law 1480 of 2012, Consumer Statute, the maximum term to exercise the right of withdrawal will be five (5) business days from the delivery of the good. The right of withdrawal will only be effective as long as the product is not good for personal use, is not a perishable good, does not correspond to goods that by their nature must be consumed within five (5) days, goods that cannot

be returned or may deteriorate or expire quickly, do not present changes in their characteristics according to the conditions in which it was delivered, it has not been used, there is no evidence of wear and tear and does not present quality problems derived from use by the User.

In case of application of the right of withdrawal, the User must deliver the Product with all its accessories and original packaging to PEDISS.COM who will verify the general condition of the Product, which must not show signs of use and must operate normally; Failure to comply with the aforementioned specifications, the product will be returned to the User and the withdrawal will not proceed.

If a User makes use of the right of withdrawal, the transportation costs and the rest that the initial delivery and the return of the Product entail will be assumed by the User. The value charged for the transport of the product will be the same as that listed in the initial purchase invoice of the Product and, in the event that the transport has been free; PEDISS.COM will previously inform the User of its value and the corresponding payment methods to schedule the collection.

In case of wanting to exercise the right of withdrawal and being in the aforementioned parameters, the User must manage said process through the Portal through the "Help" section or through the email servicioalcliente@pediss.com.

11. PEDISS.COM CREDITS APPLICATION

In the event that for any reason, in accordance with the provisions of these CUSTOMER TERMS AND CONDITIONS, credits are assigned to a User for the development of future purchase operations through the Portal, the User declares to understand and accept that they may only be be used through the Portal subject to the availability of inventory and territorial coverage of the same and according to the conditions that apply for each Product and / or Benefits. The PEDISS.COM credits in any case will have a determined maximum use date which will be communicated to the User. The PEDISS.COM credits are in no case redeemable in money or elements or goods other than those sold through the Portal.

The credits within the PEDISS.COM Portal will be assigned a value of 1 credit to 1 Colombian peso.

12. CLAIMS AND CUSTOMER SERVICE

PEDISS.COM will receive and process the inquiries, requests, requests, complaints and claims made by the User in the eventualities arising from the service provided by the company, including the delivery times and quality of the Products, among other cases, to through the help center provided on the Portal https://pediss.fenixcrm.com/htdocs/public/ticket/index.php, or through the email servicioalcliente@pediss.com or through the different service channels that can be found at the Portal and that PEDISS.COM can activate from time to time. In the event that the purchase involves the Product of a Business Partner, PEDISS.COM will notify any claim received to said Business Partner so that it can directly address said claim with the User. Without prejudice to this, PEDISS.COM may function as a communication channel between the User and the Commercial Partner, being free of all responsibility regarding the agreements reached between the parties or the handling that the case may give the Commercial Partner.

If the User has any questions regarding the CLIENT TERMS AND CONDITIONS, Privacy Policy, use of the Portal or its Profile, he may contact PEDISS.COM by writing to the email servicioalcliente@pediss.com

All requests will be attended to in a maximum of forty-eight (48) hours and must be resolved, if the conditions with the User allow it in a maximum time of five (5) business days as established by current legislation and by the internal policies of PEDISS.COM for the attention of PQR. In the event that, due to conditions beyond the control of PEDISS.COM, problems arise that prevent users' requests from being met in the maximum time

indicated, PEDISS.COM will notify by email the estimated response time in order to keep the User informed.

13. USE OF THE CONTENT AND THE PORTAL

Unless otherwise provided, all rights to the Content are owned by PEDISS.COM. Users are authorized to use the Portal, but they will not be able to download material exhibited in it, its copying, reproduction, publication, downloading, encoding, modification, translation, interpretation, exhibition, distribution, transmission, transfer or dissemination in the media is expressly prohibited. of communication, without the prior, express and written authorization of PEDISS.COM. The copyright and other intellectual property rights over the Content are owned by PEDISS.COM, making express reservation of the exercise of all civil and criminal actions aimed at safeguarding its legitimate intellectual and industrial property rights.

14. USER GENERATED MATERIAL

14.1 General Conditions

In the event that the Portal allows the publication, upload or upload of material by Users, these will be considered at all times as non-confidential and the User will be solely responsible for the use of said content. In addition, by publishing or uploading them on the PEDISS.COM Portal, the User grants PEDISS.COM a perpetual, worldwide, non-exclusive, royalty-free, sublicensable and transferable right to use, reproduce, distribute, modify, show and send material published by Users, for the promotion and support of PEDISS.COM. The User grants each User a non-exclusive license to access his User material through the Portal and to publicly display and represent said User material, by virtue of these CLIENT TERMS AND CONDITIONS.

In relation to the foregoing, the User declares about the User material that: (i) he is the exclusive owner of the copyright over them, or that he has the authorization of the owner of the same for their publication in PEDISS.COM; (ii) is not illegal, obscene, defamatory, libelous, pornographic, hateful, racist, or inappropriate for any reason; (iii) will not damage the reputation of PEDISS.COM or any third party; and (iv) does not impersonate another person. PEDISS.COM reserves the right to remove any User material at its sole discretion and without prior notice or liability to the User or any other person.

PEDISS.COM does not endorse or support any kind of User material, nor make recommendations or advice on them, the User renouncing to link to PEDISS.COM in relation to any User material. The User understands and accepts that the User material may contain information that is in exact or offensive, waiving, from now on, to claim or present any kind of recourse against PEDISS.COM with respect to it.

PEDISS.COM may provide links to websites owned or managed by third parties, without this fact being understood, under any circumstances, that PEDISS.COM endorses the content, products or services available on said websites, and that it is not responsible for

its content or its security. The link or connection of the User to any other website is their sole responsibility.

14.2 SUPPORT DOCUMENTS FOR THE ACQUISITION OF SPECIAL PRODUCTS

If during any purchase process within any Store and understanding any specialty of any Product, including, but not limited to formulated drugs, PEDISS.COM asks a User to deliver any type of document, medical formula or identity document ( the "

Document ”) and it is provided by the User, it will be understood that (i) the User expressly and irrevocably declares the veracity, integrity and totality of the Document, (ii) the User expressly and irrevocably authorizes PEDISS.COM and / or the Commercial Ally to use said documentation solely for the purpose of processing the corresponding Purchase Order of the Product in question, and (iii) the User declares to understand and accept that the Document will be reviewed by PEDISS.COM or the Commercial Ally in order to prove that the User complies with the legal requirements for the purchase of the Product, in which case they may store, analyze, dispute and, in general, carry out any activity on the Document tending to the sale relationship on the respective Product.

 

15. WAIVER

The use of the PEDISS.COM Portal is at the User's own risk. The Services are provided as they are offered and with the guarantees of the applicable law for the Products, without additional warranties of any kind, explicit or implicit, including, but not limited to, the guarantees of merchantability, suitability of the Product for a particular purpose and no infringement. PEDISS.COM does not make any kind of representation or guarantee related to the Products offered on the Portal. Without prejudice to the fact that PEDISS.COM acts with the greatest diligence in the provision of its Services, PEDISS.COM does not assume any responsibility derived from (i) errors or inaccuracies about the Documents or information provided by the Users; (ii) personal injury or property damage, of any nature, as a result of your access and use of the Portal; (iii) unauthorized access or use of secure servers of PEDISS.COM and / or any personal and / or financial information stored in them (iv) any damage caused by third parties to Users by accessing and using the Portal or by the Consumer relationship related to the Products between PEDISS.COM or a COMMERCIAL PARTNER and the Users.

PEDISS.COM does not guarantee that the Portal will function error-free or that it is free of viruses or other dangerous digital products. If the use of the Portal results in the need for technical service or replacement of equipment or data, PEDISS.COM will not be responsible for such costs. PEDISS.COM, to the maximum extent permitted by law, disclaims all warranties, explicit or implicit, including without limitation the marketing warranties, non-violation of third party rights, and the warranty of fitness for a particular purpose. PEDISS.COM does not guarantee, under any circumstances, the accuracy, reliability, completeness and timeliness of the Content, support, software, texts, graphics or links.

However, and taking into account the foregoing, PEDISS.COM will do everything in its power to minimize technological or infrastructure errors at the level of servers, mobile apps and web page that may result in harm to the User in everything related to protection , correct and authorized use of your data.

16. REPORTS AND COMPLAINTS

Users may report to PEDISS.COM any conduct or Content that may violate these Terms of Use, the Privacy Policy or applicable legislation. For this purpose, the Portal in its Privacy Policy and in these terms will have the ideal channels to formulate the respective PQR, preferably the mailbox servicioalcliente@pediss.com. Upon receipt of the request, PEDISS.COM, at its sole discretion, will determine whether the removal or modification of the Content is appropriate.

17. LIMITATION OF LIABILITY

The User accepts that PEDISS.COM is not responsible for any direct, indirect, loss of profit, consequential damage, incidental, special or consequential damage, arising from or in relation to (i) the improper use of the Portal by any User; (ii) the responsibility for own acts of any carrier or third party that is also not linked to PEDISS.COM; or (iii) in rrelationship with the performance or navigation on the Portal or its links to other websites.

The User acknowledges and accepts that the Transporters or pedisstenderos are providers of an independent service and PEDISS.COM is not responsible for their conduct or acts not associated with the delivery of the Products.

In addition, the User accepts that PEDISS.COM is not responsible for damages derived from the interruption, suspension or termination of the Services or changes in the coverage areas offered by the Company, including without limitation direct, indirect damage, loss of profits , consequential damage, incidental, special or consequential damage. In no case the total responsibility of PEDISS.COM before the User for any kind of losses may exceed the amounts paid by the User to PEDISS.COM.

18. RELEASE OF LIABILITY OF PEDISS.COM FOR ACTS OF THIRD PARTIES

PEDISS.COM will not be responsible for any action or omission of third parties, acts or conduct that may generate any type of damage to Users under the understanding that the generation thereof is outside the sphere of control of PEDISS.COM. Therefore, PEDISS.COM will only be responsible for receiving and managing the PQRs generated by Users with the intention of informing third parties, when possible, of the claim or complaint presented by the User so that third parties can resolve it accordingly. Directly with the User, remaining in the commitment of PEDISS.COM to take the corrective measures it deems appropriate to prevent the situation attributable to the third party from being repeated.

19. TERMINATION

At its sole discretion, PEDISS.COM may modify or interrupt the Portal, or it may modify, suspend or interrupt your access or support, for any reason, with or without prior notice.

notice and without any liability to the Users or any third party. Even when a User loses the right to use the Portal, these CUSTOMER TERMS AND CONDITIONS will be enforceable against him. The User may terminate the application of these CLIENT TERMS AND CONDITIONS at any time, ceasing to use the Portal, surviving all the provisions that by their nature should survive to take effect.

The termination of the Services and / or the closure of the User's account, for any reason, will not generate compensation or indemnification in their favor from PEDISS.COM.

 

20. TERMS OF LAW

This agreement will be governed and interpreted in accordance with the laws of the Republic of Colombia, without giving effect to any principle of conflicts of law.

21. APPLICABLE LAW AND SEVERABILITY

These CLIENT TERMS AND CONDITIONS and the Privacy Policy constitute the entire agreement between the User and PEDISS.COM regarding the Services, use of the Portal and the Content. If any provision of these CUSTOMER TERMS AND CONDITIONS is declared illegal, or presents a gap, or for any reason is inapplicable, it must be interpreted within its framework and in any case it will not affect the validity and applicability of the remaining provisions. .

22. NO AGENCY

No contractual agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship is created by this Agreement.

23. MODIFICATIONS

PEDISS.COM will, at its sole discretion, unilaterally change these CUSTOMER TERMS AND CONDITIONS whose current version will always be visible to Users on the Portal. However, such changes will only be applied from the moment they are published on the Portal and will apply to the transactions that are held after they come into force, without altering the transactions held previously.

 

24. VARIOUS

These CUSTOMER TERMS AND CONDITIONS are personal for each User, and cannot be assigned, transferred, or sub-licensed, except with the prior written consent of PEDISS.COM. may assign, transfer or delegate any of its rights and obligations under these CLIENT TERMS AND CONDITIONS without the consent of the User. Unless otherwise specified in these CUSTOMER TERMS AND CONDITIONS, all notices or modifications will be considered duly delivered from the moment of their publication on the Portal, or from the moment the User is notified (if applicable), as appropriate.

25. DISCOUNTS, COUPONS, CREDITS, SEASONAL PROMOTIONS, BEST PRICE GUARANTEED AND PRICE IN OTHER SUPERMARKETS

25.1 General

Regarding the specific CLIENT TERMS AND CONDITIONS of promotions, coupons and / or credits released from time to time by PEDISS.COM, they may be consulted through the portal.

25.2 Price in other supermarkets

The supermarket price legend applies to the Products indicated con said legend on the PEDISS.COM Portal. The price in other supermarkets indicated is calculated taking an average of prices of the same product taken in at least two different online stores than PEDISS.COM that operate in the same geographical area. The qualities of the product such as size, dimensions and comparable uses will be equivalent. The price legend in other supermarkets does not imply in any way that the reference price is exclusive

to one or more establishments, nor does it imply that there are higher or lower prices in other Commercial Partners since it corresponds to an average calculated as defined in these Customer Terms and Conditions.

25.3 Best price guaranteed

If the legend of "Best Price Guaranteed" is presented, it applies to Products marked with this campaign where PEDISS.COM guarantees that the price of the Product is the best price of that same product, on that date in the Colombian market in competing companies. from PEDISS.COM (without applying discounts, promotions or special coupons). In the event that any user of PEDISS.COM after having made their purchase on the Portal finds the Product purchased (which must be the same product, with the same characteristics, brand, size and characteristics as the one offered) at a lower price, they may present a Request via e-mail to servicioalcliente@pediss.com attaching the necessary receipts (invoice or image containing the lowest price of the product compared to the one offered by PEDISS.COM with the same corresponding date) so that the difference in prices can be delivered to the User via credits from PEDISS.COM. Additionally, this credit will be made for the value of only one item of the characteristics mentioned in this literal. PEDISS.COM will have fifteen (15) business days to review and resolve these requests.

In any case, it is the User's obligation to consult the CLIENT TERMS AND CONDITIONS of any promotional activity and benefit that is available on the Portal, especially determining if the person responsible for it is PEDISS.COM, a Commercial Partner or a supplier of PEDISS.COM that uses the Portal to grant some type of benefit to Users. When the promotional activity, the contest or benefit is solely the responsibility of the Commercial Partner or the supplier of PEDISS.COM, the latter will only function as an intermediary for the activity and any question, complaint or claim that the User may have regarding it will be addressed to The responsible.

26. CONTACT

If the User has any questions regarding the CUSTOMER TERMS AND CONDITIONS, Privacy Policy, use of the Portal or its Profile, they may contact PEDISS.COM by writing to the email servicioalcliente@pediss.com

Terms and Conditions of Service PEDISS.COM Prime TEST

Any word with an initial capital letter that is not defined in these Customer Terms and Conditions will correspond to the definition included in the General Customer Terms and Conditions of the PEDISS.COM application and / or the website www.PEDISS.COM.com (the portals").

Express yourself with love SAS (“PEDISS.COM”) through these Terms and Conditions Clients regulates the characteristics applicable to the PEDISS.COM Prime Service to be provided in Colombia subject to the availability of coverage that the Portals have (as defined later). This PEDISS.COM Prime Service will only be available in the period of time between June 5 and June 18, 2021 and will be subject to a limited group of clients previously defined by PEDISS.COM as test and validation subjects. of the system, without implying any excuse on the part of PEDISS.COM to fulfill its obligations under the service.

Description Service PEDISS.COM Prime

The PEDISS.COM Prime service corresponds to the possibility that the different PEDISS.COM clients have to obtain for a limited time an exemption from the cost of domicile for 30 days when placing orders through the Portals.

The PEDISS.COM Prime service applies only within the territory of Colombia within the coverage area as described below.

PEDISS.COM Prime coverage

The PEDISS.COM Prime service may be purchased for a limited time in the coverage areas available on the Portal when the User selects its contract.

Once the service is purchased, users can use it in any area covered by PEDISS.COM in Colombia.

General conditions

Applies only in the coverage areas defined by the Portals within Colombia.

All orders placed within the PEDISS.COM Prime service are governed by the Client Terms and Conditions of the Portals available at https://PEDISS.COM.com / terms.

The PEDISS.COM Prime service will be available on a limited basis from June 5, 2021 to June 18, 2021.

Nothing in the provisions herein confers on customers the right to receive coupons, credits or any redemption for cash, transferable or exchangeable.

The user can purchase only one unit of PEDISS.COM Prime, equivalent to a 30-day exemption in the cost of domicile from the moment the order has been paid and delivered. Once acquired, the User will not be able to cancel the service or request a refund of the money.

If a user purchases more than one unit of PEDISS.COM Prime, only the benefit corresponding to one unit will be applied; the value corresponding to the additional units will be refunded in the form of credits to the user's account.

Once the order has been confirmed, the user will not be able to modify the units of PEDISS.COM Prime through the help section of the order; If extra PEDISS.COM Prime units are added through the order help section, the corresponding value will be refunded through credits to the user's account.

In order to use the PEDISS.COM Prime benefit, the minimum amount required by each store to place an order must be met.

PEDISS.COM reserves the discretionary right to deny the PEDISS.COM Prime service in the following cases (including, but not limited to):

Duplication of accounts or profiles created by the same user, regardless of whether they have different devices, telephone numbers or contact emails.

Call Our Store

+57-350-6666-847

info@pediss.com

Working hours of our store:

On weekdays:

Saturday:

Sunday:

from 8:00 to 21:00

from 9:00 to 20:00

from 10:00 to 19:00