CLIENT TERMS AND CONDITIONS

These CLIENT TERMS AND CONDITIONS govern the use that any natural or legal person, or representative in any way thereof, makes of the Portal and the Services provided by COMERLIA SAS (hereinafter “PEDISS.COM”). This document contains legal information that we recommend you read in full in conjunction with the Privacy Policy. By approving these CLIENT TERMS AND CONDITIONS, it is understood that the User has read, understood and accepted them, in all their parts, and understands that they are legally binding. Therefore, the User accepts the conditions of use and use of the Portal, Content and Services. If you do not agree with these CLIENT TERMS AND CONDITIONS, the User must refrain from using any service under the Portal.

1. CUSTOMER TERMS AND CONDITIONS ACCEPTANCE

By creating a Profile and/or using the Services available on the Portal, the User accepts all the CLIENT TERMS AND CONDITIONS contained herein and the PEDISS.COM Privacy Policy Likewise, it is understood that you accept the other operating rules, policies and procedures of the Services that are published by PEDISS.COM on the Portal. Some services offered on the Portal may be subject to additional CUSTOMER TERMS AND CONDITIONS applicable to said specific Services, Promotions or Products that will be published on the Portal for each case. In the event that the User wishes not to accept any or all of the CUSTOMER TERMS AND CONDITIONS, they must refrain from accepting them and/or must refrain from using the Services offered by PEDISS.COM in any way or from using the Portal.

2. DEFINITIONS

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Terms whose first letter appears in capital letter (except when it is due exclusively to starting a sentence or when it is a proper name), have the meaning that they are assigned as follows:

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Benefit(s): means the promotions and/or discounts that are granted to the User with the aim of providing better prices, conditions or benefits to them.

The Client Terms and Conditions of each Benefit will remain published while they are in force and five (5) after their expiration.

Check Out: Refers to the order confirmation process. During Check Out, the User will view and confirm, among others, the delivery address, the requested delivery time slot according to availability, the total to be paid, discounts applied to the order, payment method, products ordered and quantities.

Content: means all types of information, whether graphic or written, images, audio and video, including, but not limited to, location, advertisements, comments, news, data, scripts, graphics, drawings or images, texts, design, schematics, maps and interactive features presented by PEDISS.COM on the Portal and on any channel managed by PEDISS.COM (and any underlying software and computer code), as well as computer programs or algorithms, programming modules, operating manuals, whether such Content is generated, provided or in any other way produced or supplied by PEDISS.COM, the Users or third parties on its Portal.

Business Partner: Refers to any third party that offers its Products and/or Services through the PEDISS.COM Portal through the Marketplace modality.

Team: means mobile phones and smartphones, tablets, computers and/or any other equipment or electronic device through which the Portal can be accessed.

Express: Delivery modality of the Products purchased on the Portal by virtue of which Users are offered delivery times of ninety (90) minutes or less.

Marketplace: Refers to the Service provided by PEDISS.COM to the Commercial Partner, under which PEDISS.COM allows different Commercial Partners to use its Portal to market the Products of said Commercial Partners.

User Material: means all kinds of photographs, videos, images, writings, texts, comments, communications or other content generated by Users or by third parties, which have been uploaded or uploaded to the Portal and/or to any channel managed by PEDISS.COM.

Purchase Order: means the particular request of a User for the purchase of certain Products through the Portal.

Profile: means the unique personal account created by each User who accredits the registration in the Portal, based on the personal information provided by the User to PEDISS.COM, which may include his name, surname, ID number, date of birth, address , phone,username, email and password or in the case of legal persons, a company name, NIT, address and/or any other information required by PEDISS.COM for the purposes of its operation, including but not limited to the issuance of electronic invoices.

Portal: means the website (www.PEDISS.COM.com), or any other portal that may be created by PEDISS.COM, mobile applications and Portals operated by PEDISS.COM, through which Users may access the Services .

Privacy Policy: means the privacy and personal data processing policy of PEDISS.COM, which is published on the Portal.

Product(s) or Service(s): means all the products offered on the Portal including, but not limited to, food, basic family basket goods, groceries, beverages, alcoholic beverages, grooming, beauty, mass consumption, technology, toys, pets , books, magazines, household appliances, other food items and/or any other item, product or service that are available on the Portal, including products marketed by other Business Partners through the Marketplace business unit.

Prepared Product(s): Correspond to those food products offered by a Commercial Partner that for sale to a User have been mixed with other ingredients, prepared, intervened, cooked, transformed and, in general, on which the Commercial Partner has carried out a process of mixing or preparation that turns them into a final product to be marketed and consumed.

PQRS: means the Customer Service Area of PEDISS.COM.

Programmed: Delivery modality of the Products purchased by Users in which PEDISS.COM offers date and time slots for delivery, as available at the Customer's choice at the time of closing the Purchase Order.

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Shop: It refers to the virtual space occupied by each of the Commercial Partners within the PEDISS.COM Portal based on the Products offered for sale, in such a way that each Commercial Partner, as well as PEDISS.COM have their own "Store". inside the Portal.

CLIENT TERMS AND CONDITIONS, Terms of Use or T&C:means these Customer Terms and Conditions that are updated from time to time by PEDISS.COM and published for consultation by Users on the Portal, whose acceptance by the User is understood through of the use of the Portal.

Protractor(s): means the individuals and/or External companies that provide transportation and delivery services of Products to Users on behalf of PEDISS.COM and/or Business Partners and if the collection of the purchase price was applicable.

Pedistenderos: Partners in charge of delivering products to users

User: means any natural person who uses and/or is registered on the Portal or has created a profile on it.

3. USER ACCOUNT

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The person who creates a profile withyour personal data is the only person authorized to access the Portal through said User. The User is responsible for maintaining the confidentiality of any password or account number provided by the User or PEDISS.COM to access the Portal and/or their Profile. The Profile of each User is non-transferable and may only be used by the User who created it with their personal data and must not be shared or used by third parties. Each User is solely and absolutely responsible for all activities that occur under their password, account or Profile. PEDISS.COM has no control or responsibility over the use of a User's account and expressly waives any liability derived from it. In the event that a User suspects that a third party may be accessing the Portal under his User account or using his password in an unauthorized manner, he will be responsible for changing his password immediately and must notify PEDISS.COM immediately in order to restrict such access. If a User forgets the password, they may request its update through the Portal.

Each User is solely responsible for the veracity and accuracy of the information provided at the time of User creation, including the veracity of their personal data that will be used by PEDISS.COM among others, for billing purposes. Any inaccuracy, error, lack of veracity or falsehood of the information provided will be the sole responsibility of the User since PEDISS.COM does not assume any responsibility for the validation of the information provided and expressly waives any liability derived from it.

All information provided by the User in the creation of his Profile must be real, truthful and correct and by providing said information the User authorizes PEDISS.COM to validate it by any available means and to act as it deems appropriate in events that detect potential fraud or falsehood.

The creation of multiple Profiles associated with the same natural or legal person or the alteration of any identity data in order to circumvent any restriction is expressly prohibited. Likewise, the creation of multiple Profiles by the same person associated with the same delivery address, with or without the intention of taking advantage of any type of benefit, discount, promotion or activity promoted by PEDISS.COM or a Commercial Ally or third-party clients, allies or PEDISS.COM providers.

In the event of identifying the creation of multiple Profiles associated with the same natural or legal person, PEDISS.COM may block said Users, Profiles, emails and addresses of residence and may cancel the Purchase Orders in progress and/or include the Users or their personal information in restrictive lists on the Portal that limit or restrict access to the Services partially or permanently in the opinion of PEDISS. COM.

By using the Portal, the User expressly accepts and consents to the use of their personal data in accordance with the Privacy Policy, so that PEDISS. COM (or the third parties designated by PEDISS.COM for this purpose) make use of it, among others, for calls, order information, sending text messages and WhatsApp notifications, sending emails in order to offer services or promotions available including advertising and marketing information. The User can opt out of receiving text messages, Whatsapp notifications and/or emails from PEDISS.COM, by sending an email to customerservice@pediss.com informing your desire not to be contacted for advertising or marketing purposes marketing. In any case, the User's personal data will be used by PEDISS.COM for operational and logistical purposes of the state and delivery of its Products and/or Services. In the same way, the User can manage their notifications from the Portal in the Profile section.

4. RELEASE OF LIABILITY OF PEDISS.COM FOR IMPROPER PROVISION OF INFORMATION BY THE USER.

The provision of information by the User for the creation of their Profile and/or the information necessary to access any Product or Service will be the sole responsibility of the User . Errors in the writing, completion and veracity of the information will not generate any responsibility to PEDISS.COM and the User will be solely responsible for the consequences that the improper provision of information may generate in the provision of Services or Products. The User will be solely responsible for assuming the additional costs incurred to make the change of erroneous information, if applicable. To request the change you must write an email to servicioalcliente@pediss.com expressly including the request for change or correction. The User declares that they are aware that the improper proportion of the information may impact the delivery times of the Products and/or Services included in the Purchase Order, and may even lead to its cancellation by PEDISS.COM.

The User acknowledges that in accordance with current legislation there are Products, such as alcoholic beverages, which must be purchased by persons of legal age for their acquisition or consumption . The User certifies that the information about the age of majority provided in his Profile is real and is responsible for strictly complying with what is defined in section 6 below.

5. PURCHASE PROCESS

5.1. COVERAGE

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The punctual coverage of the Services offered by PEDISS.COM may vary according to the logistical scope that PEDISS.COM or the Commercial Allies have to carry out the respective deliveries of purchases made by its Users. This geographic coverage is identified in the Portal in advance, when requesting a Product or Service. Additionally, PEDISS.COM is entitled to unilaterally modify these coverages at any time as provided in the Portal. Users may, from time to time, verify the coverage area and the feasibility of receiving their Product or Service at a specific address, city or location by accessing the Portal, for this the User must enter the data of the real address. and exact location where you will receive the Purchase Order on the Portal, verifying that the geographic location is correct.

5.2. AVAILABILITY OF PRODUCTS AND/OR SERVICES

For those products dispatched by PEDISS.COM available in the Programmed and Express Stores, the Products presented in the Portal are updated with respect to the actual inventories of PEDISS.COM, in case of not counting on their existence at the time of making a Purchase Order, directly or at allied locations, PEDISS.COM will exclude the missing Product or Service from the Purchase Order and will refrain from charging or proceed to refund the Product or Service not available as explained below. The exclusion of a missing Product and/or Service is evidenced in favor of the User in the status of their Purchase Order on the Portal. The money refund processes will be subject to the particular procedures for this effect, including the procedures and times of the participating banking institutions.

The availability of Products offered under the Marketplace mechanism is the exclusive responsibility of each of the Commercial Partners according to their own inventory. In the event of any shortage notified by said Business Partner, PEDISS.COM will exclude the missing Product or Service from the Purchase Order and will refrain from charging or proceed to refund the unavailable Product or Service as explained below.

5.3. DELIVERY TIMES AND COST OF ADDRESS

Delivery times depend on the delivery method chosen by the User and the availability of the Product. Read https://pediss. com/cb/content/1-terms-and-conditions-of-our-deliveries.

The Express Service offers delivery of Products in ninety (90) minutes or less. For other delivery modalities, the date and time of delivery of each Purchase Order will depend on the time slots selected by the Users at the time of Check Out of the same, provided that said option is available. In the event that the Purchase Order contains various Products, some of which are marketed under the Marketplace modality, various deliveries may be required depending on the nature of each Product and the location of each Business Partner that supplies the different Products. The User accepts that there will be a different shipping cost depending on the Store that he chooses to buy his Products and according to the chosen time slot, and in case of choosing to buy in more than one Store, he must pay the various shipping costs that are generated according to each Store modality and as indicated to the User in the Check-Out part before finalizing their purchase. The shipping cost of each Store may vary depending on the distance of the User from the Store, the weight and volume of the purchased good, among others. All information on shipping costs is provided to the User on the Portal before completing their order.

The selected time slot corresponds to the time range in which the Transporter will deliver the Product and/or Service at the address indicated by the User. The delivery of the Products will have a cost indicated as the cost of address, which varies according to the selected time slot, the city in which the purchase is made, the delivery and the Benefits (promotions and discounts) that apply to it, as well as the nature of the Products. The number of deliveries per time slot has a limited capacity, therefore PEDISS.COM reserves the right to eliminate the availability of a slot on the Portal when it has reached its capacity limit or according to its logistical needs. In these cases, the User will see on the Portal the slots that are available and their cost. In the event that incidents beyond the control of PEDISS.COM occur in the delivery city, such as marches, strikes, adverse weather conditions or accidents that affect the mobility or dispatch or delivery of the Products, PEDISS.COM will do everything possible to deliver the Purchase Order with the shortest possible delay, however, it is not responsible for delays in delivery due to causes beyond its control or acts of third parties. Deliveries selected in the slots called "Same Day", "Rapid Delivery" and "Express", are subject to the above and will apply according to the coverage areas indicated.

For Products and Services acquired through the Marketplace system, the aforementioned rules will apply subject to the hours of operation of each of the Commercial Partners, if applicable. in which the time slots available for delivery of said Products will be adjusted according to the hours in which said Business Partner is open for dispatch of its Products. This information will always be visible to the User when completing a Purchase Order.

5.4. MINIMUM ORDER

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PEDISS.COM on its Portal will indicate the value of the minimum order required to process a Purchase Order, it may be updated by PEDISS.COM from time to time in time and may vary for each Store and said information will always be visible to the User. This value will be indicated when the User includes items or products in the shopping cart before proceeding to Check Out. Value to meet minimum order value restriction does not include home value.

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5.5. SALE PRICE

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The price to be paid for each item included in the Purchase Order will be the current price on the Portal at the time of Check Out. In the event that the price is subject to a discount, the current price will be found without erasure. Any price with strikethrough indicates a non-current price.

The prices are not maintained before or after the end of the Check Out and in the event that the User wishes to make a change in his Purchase Order, or that the Check Out is not completed, the prices of each Product in effect at the time of making the change or modification will be the prices available at that time.

It is made clear that for the Marketplace model the prices of the Products are defined by each one of the Commercial Partners, thus being able to find similar Products offered by a Commercial Partner and by PEDISS.COM at the same time, with a differential sale price, subject to the commercial conditions of each Commercial Partner and the Benefits that one or the other is recognizing to Users.

5.6. PURCHASE ORDER PAYMENT

5.6.1.

Purchase Orders to which the Selected, Scheduled and Express Date modality applies, may be paid, among other forms of payment to be included from time to time , in the following forms:

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● Online/Non-Presence Payment: Credit Card Visa, Mastercard, Codensa, Diners and American Express (when available by the payment operator), or payment by PSE when enabled.

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● Bonuses and Coupons: These are codes generated by PEDISS.COM, associated with a promotional campaign in force at time of purchase. They are equivalent to a certain amount of money in the currency of origin of each country and are redeemable only for purchases through Products available on the Portal. They cannot be combined with other coupons and/or credits and must be redeemed in full in a single purchase. They have an expiration date and are not redeemable for money.
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5.6.2.

For Purchase Orders made through the Marketplace service, only online payments will be accepted through of Credit Cards or the payment mechanisms that at the time of creation of the Purchase Order are enabled by PEDISS.COM in the Portal for said Store and/or respective Product as approved by each Commercial Partner.

Missing Products or Products without availability chosen by a User in a Purchase Order, will be excluded from the same and its value will not be charged when possible, or in the events that the payment has already been processed, the respective value of the missing Product or Service will be reimbursed to the User using for this purpose the same means of payment used by the User to the purchase, unless a different refund agreement is reached with the User in accordance with the provisions of these Customer Terms and Conditions.

In the event that the return is partial and the payment has been made by credit card, the Reimbursement must be previously agreed between the User and PEDISS.COM since credit card payment Portals do not always accept partial refunds of payments or they may imply longer reimbursement times.

Regarding the purchase through the Marketplace, understanding the specialty of the Products marketed by the different Partners Commercial, in the event of missing or unavailable products, PEDISS.COM may contact the User through PQRS with the aim of offering to exchange said missing Products for one of the same or similar quality, reference, weight, or condition, whatever which must be previously and expressly approved by the User. In the event that the User does not accept said alternative, the procedure established above will be carried out.< o:p>

5.7. PURCHASE ORDERS DELIVERY

The Transporter will deliver the Purchase Order to the address indicated by the User for that purpose. If the User is not found at the indicated address, the order will be left with a third party available to receive said Product at the address indicated by the User, as long as the order is paid or is paid by said third party.

In the event that there is no one available to receive the Purchase Order, PEDISS.COM will try to communicate by telephone with the User to indicate that his Order Purchase is ready for delivery. PEDISS.COM, will make three attempts to communicate with the User via telephone, in the event that it does not obtain a response from the User, it may, at its discretion, proceed to cancel the Purchase Order, a situation that will be reflected for the User in the status of your Purchase Order on the Portal or attempt to reschedule delivery.< o:p>

The verification of the status of the Products and/or Services and that the Purchase Order complies with the request, including its completeness, can be done in two moments:

5.7.1 At the time of delivery of the Purchase Order, the User must review the status and content of the same together with the Transporter or pedisstendero, in order to verify and validate news such as poor condition of a product, missing products, unsolicited products. In the event of detecting any non-conformity, the Carrier or pedisstender will contact the PEDISS.COM customer service to provide a solution to the User at the point.

In case of finding no news, the Transporter or pedisstendero will notify the delivery as an accepted order, in this way, it is considered that the Purchase Order has been received to the satisfaction of the User, and no subsequent requests associated with findings described above that should have occurred at the time will be received.

5.7.2. In the cases in which the User chooses the "contactless" delivery option, through the Portal at the time of generating the purchase, the User must review the status, completeness, expiration date, missing or surplus products among others of the Products and/or Services contained in the Purchase Order and, in the event of any news of those mentioned about them, you must carry out the procedure in the times and forms established in section 8 of these Terms and Conditions Clients.

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In this event, PEDISS.COM will process the User's claim requests in accordance with the procedure established in PQRS in order to offer a solution to the User.

In the event that the User cannot provide photographic proof, and/or return the products on which it alleges any inconsistency, PEDISS.COM reserves the right not to accept claims requests from them. Therefore, the User must, in order to proceed with the claim, and in order to ensure its veracity, have photographic support of the alleged inconsistency, as well as the affected Products for their respective return.

PEDISS.COM reserves the right to deny claims when, in its judgment, it can reasonably maintain that there are indications that they are fraudulent attempts or abuse by the User.

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In all claim events, PEDISS.COM reserves the right to require the User to return the affected products as a precondition for compensation. The transport costs associated with the delivery, collection and new delivery of products on which an alteration situation is verified will be assumed by PEDISS.COM, unless it is possible to establish fraud or bad faith on the part of the User, in which case the cost Transportation must be assumed by the User.

6. SPECIFIC RULES ON PURCHASE ORDERS INCLUDING ALCOHOLIC BEVERAGES AND CIGARETTES

Any Purchase Order that includes alcoholic beverages or cigarettes may only be requested by Users over 18 years of age who must expressly express their compliance with this condition in the Portal at the time of making the Purchase Order in order to finalize it. The User will be solely responsible for the veracity of the confirmation of their majority on the Portal. The User must present evidence of the age of majority at the time of delivery of the Products. Therefore, the User releases both PEDISS.COM, its directors, employees, subsidiaries, affiliates, agents and representatives, Commercial Partners, as well as the Transporter or pedisstendero from responsibility, in the event of non-delivery of the Products by the User's lack of proof of legal age and/or the use of any false document or false information in the User's profile.

7. CANCELING A PURCHASE ORDER

The following describesthe procedures and grounds for which the cancellation of a Purchase Order by a User and/or PEDISS.COM and the effects thereof will proceed.

7.1 Moment for the procedure of canceling a Purchase Order by a User

The Cancellation of a Purchase Order made through any of the Stores available on the Portal may be made without any cost by Users from the moment of its creation and until before it is listed by PEDISS.COM or by the respective Commercial Ally for its shipment. The status of each order will be visible to the User on the Portal. Due to the foregoing, no Purchase Order that is in a "listed", "dispatched" or "delivered" state or under equivalent expressions may be canceled by the User through the Portal and will have to resort to other events described below.

7.2 Procedure for the cancellation of a Purchase Order by a User.

If you want to performcanceling a Purchase Order until before it is listed by PEDISS.COM or by the respective Commercial Partner for its shipment, the User must manage the cancellation of the Purchase Order through the Portal through the section "Help" or through the email servicioalcliente@pediss.com, cases in which the User must inform the cause for which he cancels the Purchase Order, this for internal monitoring purposes of PEDISS.COM.

B. When requesting "Help", the User has the option to cancel his order. When requesting cancellation, at the discretion of the Portal; the request may be automatically redirected to the email servicioalcliente@pediss.com in order to follow up on the case or, in other cases, it will be the User who can self-manage the cancellation autonomously.

C. Once the User sends his request, PEDISS.COM will send oran automatic response in which you will confirm receipt of the request and proceed to cancel the Purchase Order.

D. The User will see the cancellation of the Purchase Order reflected in his Profile, if for any operational reason the Purchase Order is also dispatched, the User must refrain from receiving it, if it is received and accepted, the total payment of the same.

In the event that at the time of cancellation of the Purchase Order it had already been paid by the User in favor of PEDISS.COM, they will be offered to the User the following alternatives:

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Refund of the value of the Purchase Order as established in section 9 of these CLIENT TERMS AND CONDITIONS.

If the delivery of credits equivalent to the value of the Purchase Order were accepted by the User as established in section 9 of these CLIENT TERMS AND CONDITIONS .

7.3. Cancellation of a Purchase Order by PEDISS.COM

1. When, in your opinion, you consider that there is a violation of any of the CLIENT TERMS AND CONDITIONS contained herein, including but not limited to: false information in a User Profile, creation of several Profiles , attempts to access one or more Benefits or promotions in violation of the applicable CUSTOMER TERMS AND CONDITIONS or on more than one occasion by the same User, incidents detected in bad faith in the return or request for reimbursement of money.

2. When, in your opinion, you consider that there is potential for fraud or some suspicious activity in the payment method used.

3. When the User performs recurring rescheduling on a current Purchase Order.

4. When the User fails to receive the Product at the address and time established, after attempting to communicate by telephone with the User on three occasions.

PEDISS.COM is not responsible to Users for the cancellation of a Purchase Order at any time or place and, in the event of having made the collection of any Product that is cancelled, the value of the Product will be refunded according to the modalities provided in these T&C.

8. DAMAGED OR EXPIRED PRODUCTS, EXCHANGES OF WRONG PRODUCTS AND SOLUTION FOR DAMAGED PRODUCT AND WRONG PRODUCT

8.1 General conditions for the exchange or return of damaged or expired products

The exchange or return of one or several Products included in a Purchase Order will only proceed when they are in a different quality from that offered by PEDISS. COM or by the one required by Colombian Law, that is, for the following reasons:

(i) Damaged products;

Under the provisions of Law 1480 – Consumer Statute, in these events Users will have the right to request the exchange and/or return of the Product subject claim within the deadlines established here.

Any return or exchange request for the reasons established above, after PQRS verification of the situation that gives rise to the anomaly and the provision of evidence photographic by the User, the solutions established in section 8.3 will be offered at the User's discretion.

Once the situations described in numeral 8.1 have occurred and except for specific regulation for a certain nature of Products, a request for change or return of Products by of a User up to a maximum of twelve (12) hours after receiving the Product. The Products subject to exchange or return must retain the original packaging and conservation characteristics in which they were delivered. Returns are not accepted on products that have been opened or modified. For all changes or returns, the request must be made in writing through the customer service email servicioalcliente@pediss.com or through the "Help" section of the Portal.

8.2 Term and conditions for the exchange or return of Products

(i) For non-perishable Products that present faults or damages or those perishables that are expired or present faults or damages, a change request will be appropriate by a User up to a maximum of twelve (12) hours after receiving the Product. The Products subject to change must retain the original characteristics of packaging and conservation.Returns are not accepted on products that have been opened or modified or the maximum period of twelve (12) hours to request the change has expired.

1. once the situations described in numeral 8.1 have occurred, a request for an exchange or return of Products corresponding to alcoholic beverages by a User will be appropriate up to a maximum of six (6) hours later upon receipt of the Product and as long as there are faults or damages. The Products subject to change must retain the original characteristics of packaging and conservation and as long as you keep the product that presents breakdown, damage or expiration for subsequent analysis by PEDISS.COM or the respective Commercial Partner. At all times the Product subject to complaint or claim must be made available to PEDISS.COM for its respective return.

(iii) For Prepared Products with damages or failures Once the situations described in numeral 8.1 have occurred, a request for change up to a maximum of thirty (30 ) minutes after receipt of the Prepared Product and as long as it is< o:p>

presents failures or damage attributable to causes beyond the control of the User. The Prepared Products subject to change must retain the original packaging and conservation characteristics and as long as the product that shows failure, damage or expiration is maintained for subsequent analysis by the Commercial Partner.

(iv) For medicines and medical devices, it will not be appropriate to change or return any Product after its delivery to the User or to any third party at the place of delivery. Before the purchase of medicines, the User must review the order together with the Transporter to verify any condition of the same prior to its final receipt.

8.3 Changing Wrong Products

In the event that the Product delivered, regardless of its classification, is incorrect according to the Purchase Order, but the Product is in good condition and retains its characteristics originals, the User may request their return or exchange. In the event of a change in the Product, PEDISS.COM will proceed to schedule the collection and delivery of the new Products to the User, assuming the value of their transportation at their expense. In these cases, the wrong Products must be returned by the User in the same conditions in which they were delivered.

8.4 Solution to change or return events

In the cases of exchange or return in which part or all of a Purchase Order acquired by a User meets the requirements established in sections 8.1 and 8.2 above, The following solutions will be offered to the User, in which case the User, at his or her own discretion and recording said decision, may opt for any of these:

Return of the money value of the Product that arrived in poor condition, expired or was incorrect. The date and time of collection of the products subject to change or return will be previously agreed with the User to proceed with the return.

Change of products that were delivered in poor condition, expired or wrong, at no cost to the User. The date and time of the new delivery, as well as the collection of the products subject to change will be previously agreed with the User.

If the User accepts the delivery of credits equivalent to the value of the Products that arrived in poor condition, expired or were incorrect. The date and time of collection of the products subject to change or return will be agreed with the User to proceed with the awarding of credits.

9. MONEY REFUND PROCESS

In the events in which the refund of money in favor of a User is appropriate, the following procedures will be applied:

9.1 Return of money through the User's bank account

The User must contact the PEDISS.COM Customer Service area and request a refund via bank transfer. The advisor in charge will ask the User to attach: Photocopy of the User ID , at 150% and Certification of the User's bank account where the disbursement will be made.

In case the User wants the return to be made to the account of a third party other than the one who made the Purchase Order, in addition to the previous documents , you must attach: Photocopy of the ID of the account holder at 150%, Certification of the holder's bank account where the disbursement will be made.

Letter of authorization from the User authorizing PEDISS.COM to make the respective return to the third party's account. The letter must contain the Name of the bank account holder, Number, bank and type of bank account, ID number of the third party, signature of the User.

Letter of authorization from the third-party account holder authorizing the deposit to your account.

Once PEDISS.COM receives all the documentation requested by the User, the response time to make the return effective will be between eight (8) and fifteen (15) days working days depending on the bank PEDISS.COM is not responsible for the return times applicable to the various financial entities or for the time it takes for the transaction to be reflected in accordance with the policies of each of the financial entities.

9.2 Refund of money through the credit card used in the purchase

The User must contact the PQRS area of PEDISS.COM and request the reversal of the transaction via credit card, this option applies if and only if the payment of the Purchase Order in question was paid through that means of payment and will only be made to the same card used to execute the payment. PEDISS.COM will proceed with the management of the return of the money to the corresponding credit card in accordance with the terms and procedures of the bank and the corresponding franchise, being understood by the User that said terms are not within the scope of PEDISS.COM .

10. RETRACT

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According to the provisions of articles 46 and 47 of Law 1480 of 2012, Consumer Statute, the maximum term to exercise the right of withdrawal will be five (5) business days from the delivery of the good. The right of withdrawal will only be effective as long as the product is not for personal use, it is not a perishable good, it does not correspond to goods that by their nature must be consumed within five (5) days, goods that cannot

can be returned or may deteriorate or expire quickly, does not present changes in its characteristics according to the conditions in which it was delivered, has not been used, has not there is evidence of any wear and no quality problems arising from use by the User.

In case of application of the right of withdrawal, the User must deliver the Product with all its accessories and original packaging to PEDISS.COM who will verify the general condition of the Product , which must not have signs of use and must operate normally; If the aforementioned specifications are not met, the product will be returned to the User and the withdrawal will not proceed.

If a User makes use of the right of withdrawal, transportation costs and everything else involved in the initial delivery and return of the Product will be borne by the User. The value charged for the transport of the product will be the same as that listed in the initial purchase invoice of the Product and, in case the transport has been free; PEDISS.COM will previously inform the User of its value and the corresponding payment methods to schedule the collection.

In case you want to exercise the right of withdrawal and find yourself in the aforementioned parameters, the User must manage said process through the Portal by means of the "Help" section or by email at clientservice@pediss.com.

11. APPLICATION CREDITS PEDISS.COM

In the event that for any reason in accordance with the provisions of these CLIENT TERMS AND CONDITIONS credits are assigned to a User for the development of future operations of purchase through the Portal, the User declares to understand and accept that they can only be used through the Portal subject to the availability of inventory and territorial coverage of the same and according to the conditions that apply for each Product and/or the Benefits. The PEDISS.COM credits in any case will have a determined maximum use date which will be communicated to the User. PEDISS.COM credits are in no case redeemable for money or items or goods other than those marketed through the Portal.

The credits within the PEDISS.COM Portal will be assigned in a value of 1 credit to 1 Colombian peso.

12. CLAIMS AND CUSTOMER SERVICE

PEDISS.COM will receive and process the queries, requests, requests, complaints and claims made by the User in the eventualities that arise from the service it provides the company including the delivery times and quality of the Products, among other cases, through the help center provided on the Portal https://pediss.fenixcrm.com/htdocs/public/ticket/index.php , or via email servicioalcliente@pediss .com or through the different service channels that can be found on the Portal and that PEDISS.COM can activate from time to time. In the event that the purchase involves the Product of a Commercial Partner, PEDISS.COM will notify any claim received to said Commercial Partner so that it can directly address said claim with the User. Notwithstanding the foregoing, PEDISS.COM may function as a communication channel between the User and the Commercial Partner, being free of any responsibility regarding the agreements reached between the parties or the handling of the case by the Commercial Partner.

If the User has any questions regarding the CLIENT TERMS AND CONDITIONS, Privacy Policy, use of the Portal or their Profile, they may contact PEDISS.COM writing to the email servicioalcliente@pediss.com

All requests will be attended to in a maximum of forty-eight (48) hours and must be resolved, if the conditions with the User allow it in a time maximum of five (5) business days as established by current legislation and by the internal policies of PEDISS.COM for the attention of PQR. In the event that due to conditions beyond the control of PEDISS.COM, problems arise that prevent us from responding to user requests in the maximum time

indicated, PEDISS.COM will notify the estimated response time by email in order to keep the User informed.

13. USE OF THE CONTENT AND THE PORTAL

Except as otherwise provided, all rights in the Content are owned by PEDISS.COM. Users are authorized to use the Portal, but may not download material displayed on it, its copying, reproduction, publication, download, coding, modification, translation, interpretation, exhibition, distribution, transmission, transfer or dissemination in the media being expressly prohibited. of communication, without the prior, express and written authorization of PEDISS.COM. The copyright and other intellectual property rights over the Content are the property of PEDISS.COM, expressly reserving the exercise of all civil and criminal actions aimed at safeguarding its legitimate intellectual property rights.tual and industrial.

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14. USER GENERATED MATERIAL

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14.1 General Conditions

In the event that the Portal allows the publication, uploading or loading of material by Users, these will be considered at all times as non-confidential and the User will be solely responsible for the use of said content. In addition, by publishing or uploading them on the PEDISS.COM Portal, the User grants PEDISS.COM a perpetual, worldwide, non-exclusive, royalty-free, sublicensable and transferable right to use, reproduce, distribute, modify, display and send material published by Users, for the promotion and support of PEDISS.COM. The User grants each User a non-exclusive license to access their User material through the Portal and to publicly display and represent said User material, by virtue of these CLIENT TERMS AND CONDITIONS.

In relation to the above, the User declares about the materialto the User who: (i) is the exclusive owner of the copyright on them, or who has the authorization of their owner for their publication on PEDISS.COM; (ii) is not unlawful, obscene, defamatory, libelous, pornographic, hateful, racist, or inappropriate for any reason; (iii) will not damage the reputation of PEDISS.COM or any third party; and (iv) does not impersonate another person. PEDISS.COM reserves the right to remove any User material at its sole discretion and without notice or liability to User or any other person.

PEDISS.COM does not endorse or support any kind of User material, nor make recommendations or advice about them, renouncing the User to link to PEDISS.COM in relation to any User Material. The User understands and accepts that the User's material may contain information that is inaccurate or offensive, waiving, from now on, to claim or file any kind of appeal against PEDISS.COM with respect to it.

PEDISS.COM may provide links to websites belonging to or managed by third parties, without this being understood, under any circumstances, that PEDISS.COM endorses the content, products or services available on such websites, and that it is not responsible for

its content or its security. The User's link or connection to any other website is his sole responsibility.

14.2 SUPPORT DOCUMENTS FOR THE ACQUISITION OF SPECIAL PRODUCTS

If during any purchase process within any Store and understanding any specialty of any Product, including, but not limited to, prescription drugs, PEDISS.COM requests to a User the delivery of any type of document, medical prescription or identity document (the “

Document”) and it is provided by the User, it will be understood that (i) the User expressly and irrevocably declares the veracity, integrity and completeness of the Document , (ii) the User expressly and irrevocably authorizes PEDISS.COM and/or the Commercial Partners to use said documentation solely for the purpose of processing the corresponding Purchase Order for the Product in question, and (iii) the User declares to understand and accept that the Document will be reviewed by PEDISS.COM or the Commercial Partner in order to prove that the User meets the legal requirements for the purchase of the Product, in which case they may store, analyze, dispute and, in general, carry out any activity on the Document. Document tending to the sale relationship on the respective Product.

15. DISCLAIMER

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The use of the PEDISS.COM Portal is at the User's own risk. The Services are provided as offered and with the legal guarantees applicable to the Products, without additional guarantees of any kind, explicit or implicit, including, but not limited to, the guarantees of merchantability, suitability of the Product for a particular purpose and no infringement. PEDISS.COM does not make any kind of representation or guarantee regarding the Products offered on the Portal. Without prejudice to the fact that PEDISS.COM acts with the greatest diligence in the provision of its Services, PEDISS.COM does not assume any responsibility derived from (i) errors or inaccuracies regarding the Documents or information provided by Users; (ii) personal injury or property damage, of any nature, as a result of your access to and use of the Portal; (iii) unauthorized access or use of secure servers of PEDISS.COM and/or any personal and/or financial information stored in them (iv) any damage caused by third parties to Users due to access and use of the Portal or due to the relationship of consumption related to the Products between PEDISS.COM or a COMMERCIAL PARTNER and the Users.

PEDISS.COM does not guarantee that the Portal will function free of errors or that it is free of viruses or other dangerous digital products. If the use of the Portal results in the need for technical service or replacement of equipment or data, PEDISS.COM will not be responsible for said costs. PEDISS.COM, to the maximum extent permitted by law, disclaims all warranties, express or implied, including without limitation warranties of merchantability, non-infringement of third party rights, and warranty of fitness for a particular purpose. PEDISS.COM does not guarantee, under any circumstances, the accuracy, reliability, completeness and timeliness of the Content, support, software, text, graphics or links.

However, and in view of the foregoing, PEDISS.COM will do everything in its power to minimize technological or infrastructure errors at the level of servers, apps mobile phones and web page that may harm the User in everything related to the protection, correct and authorized use of their data.

16. REPORTS AND COMPLAINTS

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Users may report to PEDISS.COM any conduct or Content that may violate these Terms of Use, the Privacy Policy or applicable law. For this purpose, the Portal in its Privacy Policy and in these terms will have the appropriate channels to formulate the respective PQR, preferably the servicioalcliente@pediss.com mailbox. Upon receipt of the request, PEDISS.COM, at its sole discretion, will determine if the removal or modification of the Content is appropriate.

17. LIMITATION OF LIABILITY

The User accepts that PEDISS.COM is not responsible for any direct or indirect damage, lost profits, consequential damage, incidental, special or consequential damage, arising from of or in relation to (i) the improper use of the Portal by any User; (ii) the responsibility for acts of any transporter or third party that is also not linked to PEDISS.COM; or (iii) in relation to the performance or navigation on the Portal or its links to other websites.

The User acknowledges and accepts that the Transporters or pedistenders are providers of an independent service and PEDISS.COM is not responsible for conduct or acts of the same unassociated upon delivery of the Products.

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Furthermore, the User agrees that PEDISS.COM is not responsible for damages arising from the interruption, suspension or termination of the Services or changes in the coverage areas offered by the Company, including without limitation direct, indirect damage, lost profits, consequential damage, incidental, special or consequential damage. In no event shall the total liability of PEDISS.COM to the User for any kind of loss exceed the amounts paid by the latter to PEDISS.COM.

18. RELEASE OF LIABILITYD OF PEDISS.COM FOR ACTS OF THIRD PARTIES< o:p>

PEDISS.COM will not be responsible for any action or omission of third parties, acts or conduct that may generate any type of damage to Users under the understanding that the their generation is outside the sphere of control of PEDISS.COM. Due to the foregoing, PEDISS.COM will only be responsible for receiving and managing the PQRs generated by Users with the intention of informing third parties, when possible, of the claim or complaint presented by the User so that third parties can resolve it accordingly. directly with the User, PEDISS.COM being committed to take the corrective measures it deems appropriate to prevent the situation attributable to the third party from repeating itself.

19. ENDING

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At its sole discretion, PEDISS.COM may modify or discontinue the Portal, or may modify, suspend or discontinue your access or support, for any reason, with or without prior

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notice and without any liability to Users or any third party.Even if a User loses the right to use the Portal, these CLIENT TERMS AND CONDITIONS will be enforceable against them. The User may terminate the application of these CLIENT TERMS AND CONDITIONS at any time, ceasing to use the Portal, surviving all the provisions that by their nature should survive to take effect.

The termination of the Services and/or the closure of the User's account, for any reason, will not generate compensation or indemnification in their favor by PEDISS .COM.

20. LAW TERMS

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This Agreement shall be governed by and construedor in accordance with the laws of the Republic of Colombia, without giving effect to any principle of conflicts of law.

21. GOVERNING LAW AND SEVERABILITY

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These CLIENT TERMS AND CONDITIONS and the Privacy Policy constitute the entire agreement between the User and PEDISS.COM with respect to the Services, use of the Portal and Of content. If any provision of these CLIENT TERMS AND CONDITIONS is declared illegal, or presents a gap, or for any reason is inapplicable, it must be interpreted within its framework and in any case will not affect the validity and applicability of the remaining provisions. .

22. NO AGENCY

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No agency, association, joint venture, employee-employer, or franchisor-franchisee contractual relationship is created by this Agreement.

23. CHANGES

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PEDISS.COM will, at its sole discretion, unilaterally change these CUSTOMER TERMS AND CONDITIONS whose current version will always be visible to Users on the Portal. However, such changes will only be applied from the moment they are published on the Portal and will apply to the transcripts that are held after their entry into force, without altering the transcripts held previously.

24. MISCELLANEOUS

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These CUSTOMER TERMS AND CONDITIONS are personal to each User, and may not be assigned, transferred, or sublicensed, except with the prior written consent of PEDISS. COM. You may assign, transfer or delegate any of your rights and obligations under these CLIENT TERMS AND CONDITIONS without the consent of the User. Unless otherwise specified in these CLIENT TERMS AND CONDITIONS, all notices or modifications will be considered duly delivered from the moment they are published on the Portal, or from the moment they are notified to the User (if applicable), as appropriate.

25. DISCOUNTS, COUPONS, CREDITS, SEASONAL PROMOTIONS, BEST PRICE GUARANTEED AND PRICE IN OTHER SUPERMARKETS

25.1 General

With regard to the specific CUSTOMER TERMS AND CONDITIONS of promotions, coupons and/or credits released from time to time by PEDISS.COM, they can be consulted through the portal.

25.2 Price in other supermarkets

The supermarket price legend applies to the Products indicated with said legend on the PEDISS.COM Portal. The price in other supermarkets indicated is calculated taking an average of the prices of the same product taken in at least two online stores other than PEDISS.COM that operate in the same geographical area. The qualities of the product such as size, dimensions and comparable uses will be equivalent. The legend price in other supermarkets does not in any way imply that the reference price is exclusive

to one or more establishments, nor does it imply that there are higher or lower prices in other Commercial Partners since it corresponds to an average calculated as defined in these Terms and Customer Conditions.

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25.3 Best Price Guarantee

In case the "Best Price Guaranteed" legend appears, it applies to the Products marked with this campaign where PEDISS.COM guarantees that the Product price it is the best price of the same product, on that date in the Colombian market in companies competing with PEDISS.COM (without applying discounts, promotions or special coupons). In the event that a user of PEDISS.COM after having made their purchase on the Portal finds the purchased Product (which must be the same product, with the same characteristics, brand, size and features as the one offered) at a lower price, they may present a request via e-mail to servicioalcliente@pediss.com attaching the necessary proofs (invoice or image that contains the lowest price of the product compared to that offered by PEDISS.COM with the same corresponding date) so that the difference in prices is delivered to the User via PEDISS.COM credits. Additionally, this credit will be made for the value of only one item of the characteristics mentioned in this literal. PEDISS.COM will have fifteen (15) business days to review and resolve these requests.

In any case, it is the User's obligation to consult the CLIENT TERMS AND CONDITIONS of any promotional activity and benefit that is available on the Portal, especially determining if the person responsible of the same is PEDISS.COM, a Commercial Ally or a provider of PEDISS.COM that uses the Portal to grant some type of benefit to the Users. When the promotional activity, contest or benefit is solely the responsibility of the Commercial Partner or the PEDISS.COM provider, the latter will only function as an intermediary of the activity and any question, complaint or claim that the User may have regarding it will be addressed to responsible.

26. CONTACT

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If the User has any questions regarding the CLIENT TERMS AND CONDITIONS, Privacy Policy, use of the Portal or their Profile, they may contact PEDISS.COM writing to the email servicioalcliente@pediss.com

Any word with an initial capital letter that is not defined in these Customer Terms and Conditions will correspond to the definition included in the general Customer Terms and Conditions of the PEDISS.COM application and/or the website www.PEDISS.COM.com (the “Portals”).

Exprésate con amor S.A.S (“PEDISS.COM”) through these Customer Terms and Conditions regulates the characteristics applicable to the PEDISS.COM Prime Service to be provided in Colombia subject to the availability of coverage that the Portals have (as defined below). This PEDISS.COM Prime Service will only be available in the period between June 5 and June 18, 2021 and will be subject to a limited group of clients previously defined by PEDISS.COM as test and validation subjects. of the system, without implying any excuse on the part of PEDISS.COM to fulfill its obligations under the service.

Description of PEDISS.COM Prime Service

The PEDISS.COM Prime service corresponds to the possibility that different PEDISS.COM customers have to obtain for a limited time an exemption from the cost of address for 30 days when placing orders through the Portals.

The PEDISS.COM Prime service applies only within the territory of Colombia within the coverage area as described below.

PEDISS.COM Prime Coverage

The PEDISS.COM Prime service may be purchased for a limited time in the coverage areas available on the Portal at the time of selecting its contracting by the User.

Once the service is purchased, users will be able to use it in any area covered by PEDISS.COM in Colombia.

General Conditions

All orders placed within the PEDISS.COM Prime service are governed by the Customer Terms and Conditions of the Portals available at https://PEDISS.COM. com/terms.

Nothing herein grants customers the right to receive coupons, credits or any redemption for cash, transferable or redeemable.

The user can purchase only one unit of PEDISS.COM Prime, equivalent to 30 days of exemption on the cost of delivery from the moment the order was placed. It has been paid for and delivered. Once acquired, the User may not cancel the service or request a refund of the money.

If a user purchases more than one unit of PEDISS.COM Prime, only the benefit corresponding to one unit will be applied; the value corresponding to the additional units will be refunded in the form of credits to the user's account.

Once the order has been confirmed, the user will not be able to modify the PEDISS.COM Prime units through the help section of the order; if extra units of PEDISS.COM Prime are added through the help section of the order, the corresponding value will be refunded through credits to the user's account.

In order to use the PEDISS.COM Prime benefit, the minimum amount required by each store to place an order must be met.

PEDISS.COM reserves the discretionary right to deny PEDISS.COM Prime service in the following cases (including, but not limited to):

Duplicity of accounts or profiles created by the same user, regardless of whether they have different devices, phone numbers or contact emails.

Any other situation that in the opinion of PEDISS.COM is presented as a possible fraud to its interests, regardless of the mechanism used by the consumer.

PEDISS.COM reserves the right to cancel orders or cancel the application of the PEDISS.COM Prime service, if it detects fraudulent intent, fraudulent payment or violation of any aspect of the Customer Terms and Conditions or PEDISS.COM policies.

PEDISS.COM may disable the PEDISS.COM Prime service at any time during the term when, in its opinion, it considers that an attempt is made or has been executed any type of human or technological fraud to take advantage of it by one, several or all consumers.

The user acknowledges and accepts that the information provided and registered in the Portals is true and reliable, taking full responsibility for its falsehood and subject to a validation process byPart of PEDISS.COM.

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Applies privacy notice known to customers, available at https://pediss.com/cb/content/2-protection-and-treatment-policy- personal-data< o:p>

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